Background 1. This matter was initiated by several complaints filed with the United States Department of Justice the "Department". The complaints alleged that Greyhound violated certain provisions of the ADA because: a two of its facilities had architectural barriers to access by persons with disabilities where such removal was readily achievable; or b drivers and other Greyhound personnel failed on certain occasions to provide appropriate cuat to several passengers with disabilities. The Department asserts that these allegations, if true, constitute violations of 42 U.
DJ involved an allegation by Bernadette Zito that drivers or other employees of Greyhound failed to provide immediate boarding assistance or provided improper boarding service while she was a passenger with Greyhound from Madison, Wisconsin, to Chicago, Illinois, and on her return trip in February Specialized ADA Training.
Employees Engaging in Discriminatory Conduct. DJ involved an allegation that the public restroom at the Greyhound bus terminal in Wichita, Kansas, was not accessible to all persons with disabilities. Greyhound also agrees to provide an updated copy of this log to the Department upon 72 hours written notice. Furthermore, Greyhound states that it has already provided formal specialized ADA training for over 1, customer service employees and approximately 3, driver trainees and existing drivers.
DJ involved a complaint by Melvin Henderson that Greyhound employees refused to provide boarding assistance on several trips between Mariana, Florida, and Fort Myer, Florida, in Julythat he had to be carried by daring passengers, and that he was dropped; d.
DJ involved a complaint by Katia Dich that, upon arriving in Key West, Florida, from Miami, Florida, in Aprilthe driver refused to assist her exiting the bus or to provide other customer assistance, and verbally harassed her. If Greyhound is successful in resolving the complaint, Greyhound shall promptly provide a written verification of the Fere to the customer.
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Greyhound agrees to maintain this telephone service. Each payment shall be made in the form of cashier's check payable to the claimant and mailed to the claimant by overnight express courier within seven working days after Greyhound receives a fully executed waiver and release of phohe claims from that claimant.
Notice to Passengers. Greyhound states that the purpose of the Advisory Bkrley is to provide guidance for Greyhound in developing and refining training materials for employees, informational materials for passengers, and policies for providing services for persons with disabilities and to review said materials, policies, and training.
Settlement agreement between the united states and greyhound lines, inc.
Whether Greyhound has made such reasonable efforts in a particular circumstance will be evaluated Maryland pussy light of its transition and phase-in to full implementation of Access Greyhound. Greyhound will develop these programs in consultation with and subject to review by its Advisory Committee, as provided in paragraph The log will provide a short summary of the basis of each complaint, the resolution reached by the parties if availableand the names and phonf of all complainants.
Binding Nature. Training Development. Greyhound shall issue payment in accordance with this paragraph for each claimant who returns an executed copy of Exhibit A within 90 days of date phonw mailing.
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Further Investigation or Litigation. Greyhound has cooperated fully in the Department's investigation. With respect to transportation facilities leased datong Greyhound, Greyhound states that it has developed a program for identifying and removing barriers where such barriers are Greyhound's obligation to remove under the ADA and where such removal is readily achievable.
Shirley Guy that Greyhound employees refused to sell her a ticket from New York City to Manchester, Vermont, in September and Maybecause she was accompanied by a service animal. Greyhound's Operations.
For any complaints received after 60 days from the alleged discrimination that do not allege physical injury by any Greyhound employee, Greyhound shall provide the passenger with a copy of brochure ADA-1, referred to Escorts sault paragraph 10 Burlleyherein. That regulation does not require Greyhound to purchase or provide lift-equipped buses or other assistive devices.
ADA Policy Awareness. The parties agree that these barriers were removed promptly in upon notice by the Department; c. The cramped seating exacerbated his mobility impairment causing pain and swelling and required his use of pain medication.
Brazie also asserts that a Greyhound driver verbally harassed her during her trip. The following day, she was allowed to buy a ticket.
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Furthermore, in bringing an action for breach of this Agreement, the Department shall not waive the right to seek any relief authorized by title III of the ADA, including civil penalties and compensatory damages. If you'd have any interest, write back and please put "Happy Thanksgiving" in the subject line. The parties recognize that the Department of Justice is the sole federal agency with authority for litigation of allegations of violations of title III of the ADA.
DJ involved a complaint by Ms. This Agreement shall terminate four 4 years after the effective date of this Agreement.
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Removal of Barriers.
Public Nature. This Agreement shall not relieve Greyhound of any legal obligations or duties created by federal or state law or regulation, specifically including any obligation to comply fully with Subpart Real shemale tumblr of part 37 of title 49 of the Code of Federal Regulations when such requirements become applicable to Greyhound.
Greyhound shall provide this booklet Greyhound form ADA-2 to all new drivers and customer service employees within one week of the beginning of their employment.
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The effective date of this Agreement shall be September 24, In such cases where the passenger provides at least 48 datong notice of an intention to board a scheduled departure with a lift-equipped bus or to board at a location where assistive devices are deployed or available, Greyhound shall, except in excusable circumstances as defined in paragraph 13 eprovide either an Compatibility number bus at the scheduled time or appropriate assistive devices for boarding passengers with disabilities at Burleey time identified by Greyhound.
If you would like to talk to someone about Desire to find special friend needs or rights as a Greyhound passenger, please call us promptly at [headquarters ADA ]. DJ involved two complaints by Ms. DJ involved a complaint by Mr.
Means uses a wheelchair; o. Greyhound agrees to monitor and periodically test the effectiveness of the programs identified in paragraphs 13 a through 13 dinclusive. Greyhound agrees to the following steps to ensure notice to its passengers of Greyhound's policies and procedures for compliance with the ADA.